Privacy Policy

Felix Insurance Agency, operated by Jazmin Felix (“Felix Insurance Agency,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains the information we may collect when you contact us or use this website, how we may use it, and the choices available to you.

Information we may collect

Depending on how you interact with us, we may collect information you voluntarily provide, including your name, telephone number, email address, mailing address, ZIP code, preferred method of contact, information about the type of insurance or service you are requesting, and the content of messages you send to us. If you choose to opt in to SMS communications, we may also retain the date, time, source and status of your consent.

How we use information

We may use information you provide to respond to inquiries; communicate about quotes, applications, policies, appointments, renewals, service requests, insurance products or services you ask about; provide customer service; maintain business and compliance records; prevent fraud or misuse; and comply with legal, regulatory, carrier or contractual obligations.

SMS consent and mobile information

We may use service providers that help us operate communications or business systems, subject to appropriate contractual, legal and operational safeguards. SMS opt-in and consent information is used only as needed to provide and administer the messaging program, maintain consent records, comply with law or carrier requirements, and support the services you request.

When information may be disclosed

Information may be disclosed as reasonably necessary to insurance carriers, administrators, service providers, professional advisers, regulators or other parties involved in providing requested services, processing insurance business, protecting legal rights, preventing fraud, or complying with law. Such disclosures are not a sale of your SMS opt-in consent for third-party marketing.

Cookies and website data

This website or its hosting provider may process basic technical information such as IP address, browser type, device type, referral source, pages viewed and security logs to operate, secure and improve the site. We do not intentionally use this website to collect sensitive medical information.

Data security and retention

We use reasonable administrative and technical measures appropriate to the nature of the information we maintain. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary for the purposes described above and to satisfy applicable legal, regulatory, contractual and recordkeeping requirements.

Your choices

You may choose not to submit information through the website and may contact us by telephone instead. You may opt out of SMS messages at any time by replying STOP. For help with SMS, reply HELP or contact us directly.

Children’s privacy

This website is intended for adults seeking insurance information and is not directed to children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above indicates the current version.

Contact us

Felix Insurance Agency
77760 Country Club Dr, Ste I
Palm Desert, CA 92260
Phone: 760-340-1441
Email: jazmin@felixinsagency.com